Appendix P - Complaint Log
Log
Ref. |
Location |
Received
Date |
Details
of Complaint |
Investigation/
Mitigation Action |
Status |
Com-2013-04-001 |
Near Tung Chung New Development Pier |
8 April 2013 |
EPD received the complaint on 8
April 2013. The complainant complained about oil was
dumped from various vessels operating for Hong Kong-Zhuhai-Macao
Bridge Hong Kong (HZMB HK) Projects near Tung Chung New Development
Pier over the past few months. |
1) The vessels photos in the
complainant's photo are not the working vessels under Contract No.
HK/2011/09. 2) No oil dumped from Contract
No. HK/2011/09's working vessels was observed according to ET’s site
inspection conducted on 9 April 2013 at near Tung Chung New Development Ferry
Pier. 3) Joint site inspection (DCVJV
and ARUP) was conducted on 10 April 2013 and confirmed that Contract No.
HY/2011/09’s vessels are not involved the complaint case. 4) DCVJV will keep remind their
boat crews not discharging contaminated effluent directly into the sea. |
Closed |
Com-2013-05-001 |
WA6 |
2 May
2013 |
ARUP received the complaint on
2 May 2013. The complainant alleged the noise nuisance was generated from the
Works Area WA6 at around 13:00 on 1 May 2013 (Wednesday). |
The site diary report was
reviewed and confirmed that no works were carried out at WA6 on 1 May 2013.
In addition, no noise was heard from WA6 according to the security guard who
on duty at WA6 on 1 May 2013. Based on the information provided, the
complaint regarding the construction noise at WA6 is not considered
justifiable. |
Closed |
Com-2013-05-002 |
WA6 |
18 May
2013 |
ARUP received the complaint on
18 May 2013. The complainant advised that the noise nuisance due to loading
of metal parts at barge near the seawall of Works Area WA6 early morning
(around8:45a.m) on 18 May 2013 (Saturday). |
Based on the record of site
activities at WA6 on 18 May 2013, 4 metal plates and 2 oxygen-acetylene set
were lifted onto a derrick boat “Chiu Kee” by a
crane near seawall at WA6 in the morning on that day. Such operation was
commenced around 8:40a.m and completed in 10 minutes during the normal
construction working hour (0700 – 1900 Monday to Saturday). However, the
duration of aforesaid activities is very short and infrequent. Nevertheless,
the Contractor was reminded to strengthen their site supervision and provide
training for the workers regularly to increase awareness of their
environmental responsibilities to minimize the noise impact to the nearby
residents and the specific mitigation measures for the complaint including
but not limited to:- •To
place wooden planks or rubber mats on ground for loading and unloading heavy
or metal objects; and •To
deploy professional personnel to supervise the works. |
Closed |
Com-2013-05-003 |
Near
Tung Chung New Development Pier |
18 May
2013 |
EPD received the public
complaint on 18 May 2013. This complaint was a follow-up of a previous
complaint received by EPD on 8 April 2013 (Com-2013-04-001). The complainant complained again
about the oil was dumped from various vessels operating for Hong Kong-Zhuhai-Macao Bridge Hong Kong (HZMB HK) Projects near
Tung Chung New Development Pier over the past months. |
After receiving the complaint,
additional site inspection was conducted at near Tung Chung New Development
Pier on 30 May 2013 to investigate whether oil dumped was due to Contract No.
HY/2011/09’s vessels. During the site inspection, three working vessels under
Contract No.HY/2011/09 was anchored off near Tung
Chung New Development Pier. No oil dumped from Contract No. HY/2011/09’s
vessels were observed and the water around the vessels was clear. The following mitigation
measures have been implemented by DCVJV: • DCVJV has sent the letter to the
shipping agent to remind them to ensure the vessels under Contract No.
HY/2011/09 are in good condition and any oil dumped
to sea should be avoided to prevent water pollution. • Provide training to the vessel
skippers for prevention of pollution from ships. • DCVJV requested vessel skippers to
provide engine oil disposal records The vessel skippers assured to us that
all waste lubricants were sent to waste collectors regularly and no oil
discharge into seawater. |
Closed |
Com-2013-07-001 |
Southeast Quay of Chek Lap Kok near the junction
of Chek Lap Kok South
Road and Scenic Road |
17
July 2013 |
The complaint was received by EPD
on 17th July 2013. According to the EPD’s letter, the complainant
was concerned for the noise nuisance generated from the operation of concrete
lorry mixers during evening and night-time period at Southeast Quay of Chek Lap Kok. |
In response to the complaint,
ET conducted two times site inspections at Southeast Quay at Chek Lap Kok between 18:45 and
20:30 hours on 23 July 2013 and 20:30 to 22:30 hours on 30 July 2013. During the inspections, the
Ro-Ro barge was observed anchored off Southeast Quay at Chek
Lap Kok but no concrete lorry mixer was observed
throughout the inspection. On 23 July 2013, at about
19:35, one tug boat was observed travelling to Southeast Quay, Chek Lap Kok and left at about
19:40. On 30 July 2013, no tug boat
and concrete lorry mixers were observed during the inspection. According to the Contractor,
there was no concreting works for the pier sites on 23 July 2013 and
therefore no loading and unloading operation at Southeast Quay at Chek Lap Kok. Concreting works were performed
at Pier 0 on 30 July 2013. As the
Contractor anticipated the arrival time of tug boat and flap-top barge at
Southeast Quay will exceed 23:00 hours after the concreting works, they
decided to arrange the tug boat and flap-top barge with concrete lorry mixers
anchored off around Pier 66 after 23:00 hours. So, no loading and unloading
operation at Southeast Quay at Chek Lap Kok was observed. Further
night time site inspection was conducted on 22 August 2013 during the loading
and unloading operation at Southeast Quay of Chek
Lap Kok, the construction works conducted under
Contract No. HY/2011/09 complied with the conditions in the CNP No. GW-RS0895-13. |
Closed |