Appendix P - Complaint Log
Log Ref. |
Location |
Received Date |
Details of
Complaint |
Investigation/
Mitigation Action |
Status |
Com-2013-04-001 |
Near Tung Chung New Development Pier |
8 April 2013 |
EPD received the complaint on 8 April
2013. The complainant complained about oil was dumped from various
vessels operating for Hong
Kong-Zhuhai-Macao Bridge Hong Kong (HZMB HK) Projects near Tung Chung New Development Pier over the past
few months. |
1) The vessels photos in the complainant's
photo are not the working vessels under Contract No. HK/2011/09. 2) No oil dumped from Contract No.
HK/2011/09's working vessels was observed according to ET¡¯s site inspection
conducted on 9 April 2013 at near Tung Chung New Development Ferry Pier. 3) Joint site inspection (DCVJV and ARUP)
was conducted on 10 April 2013 and confirmed that Contract No. HY/2011/09¡¯s
vessels are not involved the complaint case. 4) DCVJV will keep remind their boat crews
not discharging contaminated effluent directly into the sea. |
Closed |
Com-2013-05-001 |
WA6 |
2 May 2013 |
ARUP received the complaint on 2 May 2013.
The complainant alleged the noise nuisance was generated from the Works Area
WA6 at around 13:00 on 1 May 2013 (Wednesday). |
The site diary report was reviewed and
confirmed that no works were carried out at WA6 on 1 May 2013. In addition,
no noise was heard from WA6 according to the security guard who on duty at
WA6 on 1 May 2013. Based on the information provided, the complaint regarding
the construction noise at WA6 is not considered justifiable. |
Closed |
Com-2013-05-002 |
WA6 |
18 May 2013 |
ARUP received the complaint on 18 May
2013. The complainant advised that the noise nuisance due to loading of metal
parts at barge near the seawall of Works Area WA6 early morning
(around8:45a.m) on 18 May 2013 (Saturday). |
Based on the record of site activities at
WA6 on 18 May 2013, 4 metal plates and 2 oxygen-acetylene set were lifted
onto a derrick boat ¡°Chiu Kee¡± by a crane near seawall at WA6 in the morning
on that day. Such operation was commenced around 8:40a.m and completed in 10
minutes during the normal construction working hour (0700 ¨C 1900 Monday to
Saturday). However, the duration of aforesaid activities is very short and
infrequent. Nevertheless, the Contractor was reminded to strengthen their
site supervision and provide training for the workers regularly to increase
awareness of their environmental responsibilities to minimize the noise
impact to the nearby residents and the specific mitigation measures for the
complaint including but not limited to:- •To place wooden planks or rubber mats on
ground for loading and unloading heavy or metal objects; and •To deploy professional personnel to
supervise the works. |
Closed |
Com-2013-05-003 |
Near Tung Chung
New Development Pier |
18 May 2013 |
EPD received the public complaint on 18
May 2013. This complaint was a follow-up of a previous complaint received by
EPD on 8 April 2013 (Com-2013-04-001). The complainant complained again about the
oil was dumped from various vessels operating for Hong Kong-Zhuhai-Macao
Bridge Hong Kong (HZMB HK) Projects near Tung Chung New Development Pier over
the past months. |
After receiving the complaint, additional
site inspection was conducted at near Tung Chung New Development Pier on 30
May 2013 to investigate whether oil dumped was due to Contract No.
HY/2011/09¡¯s vessels. During the site inspection, three working vessels under
Contract No.HY/2011/09 was anchored off near Tung Chung New Development Pier.
No oil dumped from Contract No. HY/2011/09¡¯s vessels were observed and the
water around the vessels was clear. The following mitigation measures have
been implemented by DCVJV: •
DCVJV has sent the letter to the shipping agent to remind them to
ensure the vessels under Contract No. HY/2011/09 are in good condition and
any oil dumped to sea should be avoided to prevent water pollution. •
Provide training to the vessel skippers for prevention of pollution
from ships. •
DCVJV requested vessel skippers to provide engine oil disposal records
The vessel skippers assured to us that all waste lubricants were sent to
waste collectors regularly and no oil discharge into seawater. |
Closed |
Com-2013-07-001 |
Southeast Quay of Chek Lap Kok near the
junction of Chek Lap Kok South Road and Scenic Road |
17 July 2013 |
The complaint was received by EPD on 17th
July 2013. According to the EPD¡¯s letter, the complainant was concerned for the
noise nuisance generated from the operation of concrete lorry mixers during
evening and night-time period at Southeast Quay of Chek Lap Kok. |
In response to the complaint, ET conducted
two times site inspections at Southeast Quay at Chek Lap Kok between 18:45
and 20:30 hours on 23 July 2013 and 20:30 to 22:30 hours on 30 July 2013. During the inspections, the Ro-Ro barge
was observed anchored off Southeast Quay at Chek Lap Kok but no concrete
lorry mixer was observed throughout the inspection. On 23 July 2013, at about 19:35, one tug
boat was observed travelling to Southeast Quay, Chek Lap Kok and left at
about 19:40. On 30 July 2013, no tug boat and concrete
lorry mixers were observed during the inspection. According to the Contractor, there was no
concreting works for the pier sites on 23 July 2013 and therefore no loading
and unloading operation at Southeast Quay at Chek Lap Kok. Concreting works were performed at Pier 0
on 30 July 2013. As the
Contractor anticipated the arrival time of tug boat and flap-top barge at
Southeast Quay will exceed 23:00 hours after the concreting works, they
decided to arrange the tug boat and flap-top barge with concrete lorry mixers
anchored off around Pier 66 after 23:00 hours. So, no loading and unloading
operation at Southeast Quay at Chek Lap Kok was observed. Further night
time site inspection was conducted on 22 August 2013 during the loading and
unloading operation at Southeast Quay of Chek Lap Kok, the construction works
conducted under Contract No. HY/2011/09 complied with the conditions in the
CNP No. GW-RS0895-13. |
Closed |
Com-2013-11-001 |
Chek
Lap Kok (CLK) South Road |
16 November 2013 |
The complaint was received by project
customer services on 16th
November 2013 regarding the dust problem at Chek Lap Kok (CLK) South Road. |
After receiving
the complaint, ET conducted the site inspection on 19 and 29 November 2013 to
check the appropriate environmental protection and pollution control measures
which are properly implemented by the Contractor under HY/2011/09 (DCVJV).
The observation are summarized as below:- l
Dust
generation works was conducted by the other Contractor at South East Quay l
Proper
watering of haul road to avoid dust
generation during vehicle / plant equipment movement. l
Vehicle
washing facilities provided at every site exit at CLK South Road and South
Perimeter Road. l
No
dark smoke was observed emitting from the plant equipments. Based on
the information collected, the
complaint of dust problem at Check Lap Kok South Road is considered not
related to Contract No. HY/2011/09 as dust suppression measures has been properly
implemented by the Contractor on site to prevent dust nuisance from the construction
activities. |
Closed |
Com-2014-01-001 |
Hong Kong-Zhuhai-Macao Bridge Hong Kong Link Road ¨C Section between HKSAR Boundary and Scenic Hill (Contract No. HY/2011/09 |
3 January 2014 |
The complaint
was received by EPD on 3rd
January 2014. According to
the EPD¡¯s letter, a resident in Tai O District was concerned for the noise nuisance occasionally arising from
the hammering or hitting of metals from Contract No. HY/2011/09. |
In response to
the complaint, ET conducted an ad hoc night time site inspection at P0, P18
and P19 on 14 January 2014 between around 23:00 and 00:30 hours of 15 January
2014. In accordance
with the site activities record and site inspections, the construction works
conducted under Contract No. HY/2011/09 complied with the conditions in the
CNP No. GW-RS1108-13. Nevertheless,
the Contractor was advised to strictly follow the conditions of the permit
because any deviation from the conditions may lead to cancellation of the
permit, subsequent prosecution action and the Authority¡¯s refusal to issue
further permit. In addition,
the following environmental mitigation measures were recommended: ¡¤
Review
and adjust the lighting directions of the barge, under safety consideration,
to avoid potential visual impacts to residents in vicinities; ¡¤ To ensure the equipment are maintaining in good operation condition; and ¡¤ To strengthen site supervision and provide training for the workers regularly to increase awareness of their environmental responsibilities to minimize the noise impact to the nearby residents and the specific mitigation measures. |
Closed |
Com-2014-01-002 |
Hong Kong-Zhuhai-Macao Bridge |
16 January 2014 |
The
complaint was received by HyD¡¯s PR Team on 16 January 2014 that the complainant
advised that the heavy exhaust fume affecting Tung Chung Crescent. |
After
receiving the complaint, ET conducted the site inspection on 21 January 2014
to check all the plant equipments which were operated for the construction
works and air quality mitigation measures. Based
on the information collected, the complaint of heavy exhausts affecting Tung
Chung Crescent is considered not related to Contract No. HY/2011/09 due to the following
reason(s):- 1)
The work sites at Portion C and South East Quay at Portion A under Contract
No. HY/2011/09 are approximately 800m from Tung Chung Crescent.
Any unpleasant smell of exhaust fume would not be anticipated. 2)
No heavy smoke was observed emitting from plants / equipment during
the site inspection on 21 January 2014. 3)
The vehicles and equipments were switched off while not in use. 4)
All plant and equipment were well maintained and in good operating
condition. 5) Air
quality mitigation measures has been properly
implemented by the Contractor on site to prevent dust nuisance from the construction
activities. |
Closed |