Appendix P - Complaint Log

 

Log Ref.

Location

Received Date

Details of Complaint

Investigation/ Mitigation Action

Status

Com-2013-04-001

Near Tung Chung New Development Pier

8 April 2013

EPD received the complaint on 8 April 2013. The complainant complained about oil was dumped from various vessels operating for Hong Kong-Zhuhai-Macao Bridge Hong Kong (HZMB HK) Projects near Tung Chung New Development Pier over the past few months.  

1) The vessels photos in the complainant's photo are not the working vessels under Contract No. HK/2011/09.

2) No oil dumped from Contract No. HK/2011/09's working vessels was observed according to ET¡¯s site inspection conducted on 9 April 2013 at near Tung Chung New Development Ferry Pier.

3) Joint site inspection (DCVJV and ARUP) was conducted on 10 April 2013 and confirmed that Contract No. HY/2011/09¡¯s vessels are not involved the complaint case.

4) DCVJV will keep remind their boat crews not discharging contaminated effluent directly into the sea.

 

Closed

Com-2013-05-001

WA6

2 May 2013

ARUP received the complaint on 2 May 2013. The complainant alleged the noise nuisance was generated from the Works Area WA6 at around 13:00 on 1 May 2013 (Wednesday).

The site diary report was reviewed and confirmed that no works were carried out at WA6 on 1 May 2013. In addition, no noise was heard from WA6 according to the security guard who on duty at WA6 on 1 May 2013. Based on the information provided, the complaint regarding the construction noise at WA6 is not considered justifiable.

Closed

Com-2013-05-002

WA6

18 May 2013

ARUP received the complaint on 18 May 2013. The complainant advised that the noise nuisance due to loading of metal parts at barge near the seawall of Works Area WA6 early morning (around8:45a.m) on 18 May 2013 (Saturday).

Based on the record of site activities at WA6 on 18 May 2013, 4 metal plates and 2 oxygen-acetylene set were lifted onto a derrick boat ¡°Chiu Kee¡± by a crane near seawall at WA6 in the morning on that day. Such operation was commenced around 8:40a.m and completed in 10 minutes during the normal construction working hour (0700 ¨C 1900 Monday to Saturday). However, the duration of aforesaid activities is very short and infrequent. Nevertheless, the Contractor was reminded to strengthen their site supervision and provide training for the workers regularly to increase awareness of their environmental responsibilities to minimize the noise impact to the nearby residents and the specific mitigation measures for the complaint including but not limited to:-

•To place wooden planks or rubber mats on ground for loading and unloading heavy or metal objects; and

•To deploy professional personnel to supervise the works.

Closed

Com-2013-05-003

Near Tung Chung New Development Pier

18 May 2013

EPD received the public complaint on 18 May 2013. This complaint was a follow-up of a previous complaint received by EPD on 8 April 2013 (Com-2013-04-001).

 

The complainant complained again about the oil was dumped from various vessels operating for Hong Kong-Zhuhai-Macao Bridge Hong Kong (HZMB HK) Projects near Tung Chung New Development Pier over the past months.

After receiving the complaint, additional site inspection was conducted at near Tung Chung New Development Pier on 30 May 2013 to investigate whether oil dumped was due to Contract No. HY/2011/09¡¯s vessels. During the site inspection, three working vessels under Contract No.HY/2011/09 was anchored off near Tung Chung New Development Pier. No oil dumped from Contract No. HY/2011/09¡¯s vessels were observed and the water around the vessels was clear.

The following mitigation measures have been implemented by DCVJV:

  DCVJV has sent the letter to the shipping agent to remind them to ensure the vessels under Contract No. HY/2011/09 are in good condition and any oil dumped to sea should be avoided to prevent water pollution.

  Provide training to the vessel skippers for prevention of pollution from ships.

  DCVJV requested vessel skippers to provide engine oil disposal records The vessel skippers assured to us that all waste lubricants were sent to waste collectors regularly and no oil discharge into seawater.

Closed

Com-2013-07-001

Southeast Quay of Chek Lap Kok near the junction of Chek Lap Kok South Road and Scenic Road

17 July 2013

The complaint was received by EPD on 17th July 2013. According to the EPD¡¯s letter, the complainant was concerned for the noise nuisance generated from the operation of concrete lorry mixers during evening and night-time period at Southeast Quay of Chek Lap Kok.

 

In response to the complaint, ET conducted two times site inspections at Southeast Quay at Chek Lap Kok between 18:45 and 20:30 hours on 23 July 2013 and 20:30 to 22:30 hours on 30 July 2013.

 

During the inspections, the Ro-Ro barge was observed anchored off Southeast Quay at Chek Lap Kok but no concrete lorry mixer was observed throughout the inspection.

 

On 23 July 2013, at about 19:35, one tug boat was observed travelling to Southeast Quay, Chek Lap Kok and left at about 19:40.

 

On 30 July 2013, no tug boat and concrete lorry mixers were observed during the inspection.

 

According to the Contractor, there was no concreting works for the pier sites on 23 July 2013 and therefore no loading and unloading operation at Southeast Quay at Chek Lap Kok.

 

Concreting works were performed at Pier 0 on 30 July 2013.  As the Contractor anticipated the arrival time of tug boat and flap-top barge at Southeast Quay will exceed 23:00 hours after the concreting works, they decided to arrange the tug boat and flap-top barge with concrete lorry mixers anchored off around Pier 66 after 23:00 hours. So, no loading and unloading operation at Southeast Quay at Chek Lap Kok was observed.

 

Further night time site inspection was conducted on 22 August 2013 during the loading and unloading operation at Southeast Quay of Chek Lap Kok, the construction works conducted under Contract No. HY/2011/09 complied with the conditions in the CNP No. GW-RS0895-13.

 

Closed

Com-2013-11-001

Chek Lap Kok (CLK) South Road

16 November 2013

The complaint was received by project customer services on 16th November 2013 regarding the dust problem at Chek Lap Kok (CLK) South Road.

After receiving the complaint, ET conducted the site inspection on 19 and 29 November 2013 to check the appropriate environmental protection and pollution control measures which are properly implemented by the Contractor under HY/2011/09 (DCVJV). The observation are summarized as below:-

l   Dust generation works was conducted by the other Contractor at South East Quay

l   Proper watering of haul road to avoid dust generation during vehicle / plant equipment movement.

l   Vehicle washing facilities provided at every site exit at CLK South Road and South Perimeter Road.

l   No dark smoke was observed emitting from the plant equipments.

 

Based on the information collected, the complaint of dust problem at Check Lap Kok South Road is considered not related to Contract No.  HY/2011/09 as dust suppression measures has been properly implemented by the Contractor on site to prevent dust nuisance from the construction activities.

Closed

Com-2014-01-001

Hong Kong-Zhuhai-Macao Bridge Hong Kong Link Road ¨C Section between HKSAR Boundary and Scenic Hill (Contract No. HY/2011/09

3 January 2014

The complaint was received by EPD on 3rd January 2014. According to the EPD¡¯s letter, a resident in Tai O District was concerned for the noise nuisance occasionally arising from the hammering or hitting of metals from Contract No. HY/2011/09.

In response to the complaint, ET conducted an ad hoc night time site inspection at P0, P18 and P19 on 14 January 2014 between around 23:00 and 00:30 hours of 15 January 2014.

 

In accordance with the site activities record and site inspections, the construction works conducted under Contract No. HY/2011/09 complied with the conditions in the CNP No. GW-RS1108-13.

 

Nevertheless, the Contractor was advised to strictly follow the conditions of the permit because any deviation from the conditions may lead to cancellation of the permit, subsequent prosecution action and the Authority¡¯s refusal to issue further permit.

 

In addition, the following environmental mitigation measures were recommended:

 

¡¤            Review and adjust the lighting directions of the barge, under safety consideration, to avoid potential visual impacts to residents in vicinities;

¡¤            To ensure the equipment are maintaining in good operation condition; and

¡¤            To strengthen site supervision and provide training for the workers regularly to increase awareness of their environmental responsibilities to minimize the noise impact to the nearby residents and the specific mitigation measures.

Closed

Com-2014-01-002

Hong Kong-Zhuhai-Macao Bridge

16 January 2014

The complaint was received by HyD¡¯s PR Team on 16 January 2014 that the complainant advised that the heavy exhaust fume affecting Tung Chung Crescent.

After receiving the complaint, ET conducted the site inspection on 21 January 2014 to check all the plant equipments which were operated for the construction works and air quality mitigation measures.

 

Based on the information collected, the complaint of heavy exhausts affecting Tung Chung Crescent is considered not related to Contract No.  HY/2011/09 due to the following reason(s):-

 

1)      The work sites at Portion C and South East Quay at Portion A under Contract No.  HY/2011/09 are approximately 800m from Tung Chung Crescent. Any unpleasant smell of exhaust fume would not be anticipated.

2)      No heavy smoke was observed emitting from plants / equipment during the site inspection on 21 January 2014.

3)      The vehicles and equipments were switched off while not in use.

4)      All plant and equipment were well maintained and in good operating condition.

5) Air quality mitigation measures has been properly implemented by the Contractor on site to prevent dust nuisance from the construction activities.

Closed

Com-2014-03-001

Oil Spillage at near Sha Lo Wan

5 March 2014

The complaint was received by EPD on 5 March 2014. The complainant suspected the

oil leakage from the works area of Contract No. HY/2011/09 near Sha Lo Wan

Based on ET site inspection, no oil spillage from the works area under Contract No. HY/2011/09 at near Sha Lo Wan was observed.

In addition, spill kits are ready on site in order to dealing with spillage cases promptly.

Nevertheless, DCVJV was also recommended the mitigation measures as below:

• Provide training for the workers regularly regarding the mitigation measures on waste / chemical management.

• Provide sufficient chemical spillage kit (e.g. oil absorbent) to all vessels and working platform.

• Regular check the condition of vessels and plant equipments to ensure no leakage of oil.

Closed

Com-2014-03-002

Construction Noise in the vicinity of the waters outside

Sha Lo Wan

11 March 2014

The complaint was received by EPD on 11 March 2014. According to the EPD¡¯s

letter, the complainant was concerned for the mobile crane which operating in the

vicinity of the waters outside Sha Lo Wan after 23:00.

In accordance with an ad hoc site inspection on 18 March 2014, no construction works were conducted during the restricted hours. The 1st investigation report has been submitted to EPD on 21 March 2014. The 2nd investigation report will be provided to report the investigation results after reviewing the site diary at the time of complaint.

The Contractor was advised to strictly follow the conditions of the permit because any deviation from the conditions may lead to cancellation of the permit, subsequent prosecution action and the Authority¡¯s refusal to issue further permit.

Nevertheless, the Contractor was reminded to take sufficient noise mitigation measures to minimize the environmental impact on the nearby community:

¡¤ To space out noisy equipment and position it as far away as possible from the sensitive receivers;

¡¤ To avoid concurrent uses of noisy equipment near the sensitive area;

¡¤ To ensure the equipment are maintaining in good operation condition;

¡¤ To turned off any idle equipment on site; and

¡¤ To enclose the noisy part of the machine by acoustic insulation material if feasible.

¡¤ To arrange tailor-made training for the Production Team including the management and foremen to explain to them the conditions and requirements listed on the CNP.

¡¤ To delegate one Engineer for ensuring that all construction activities and PMEs used are in full compliance with the CNP and legislative requirements.

Under Investigation

Com-2014-04-001

Construction marine works by the company Bauer Hong Kong in Tung Chung

14 April 2014

The complaint was received by Agriculture, Fisheries and Conservation Department (AFCD) on 14 April 2014, the complainant complained that the dead dolphin was found under a platform at construction marine works by the company Bauer Hong Kong in Tung Chung (Macau Bridge Piling Works)

In accordance with the photos showing a date of 27 November 2013 (08:00 ¨C 08:25a.m.) which provided by the complainant, the dolphin was observed has been dead for some time and shows signs of decomposition. It was difficult to determine the cause of death of the deceased dolphin based on the photographs and the dead dolphin was found a few months ago. By examining the photos, it is found that the body was beside a barge, not under a working platform.

In addition, the dead dolphin was found in the early morning in which the marine construction works have not been commenced. Therefore, from the above information the dead dolphin is considered to be washed to the work site.

However, there is no significant increase of cetacean stranding were found in Hong Kong since the commencement of Contact No. HY/2011/09.

 

In regard to the complaint, the following recommendations were made:

 

Ø   In case stranded cetaceans are found, the AFCD shall be contacted immediately and provide the following information to facilitate AFCD¡¯s investigation:

 

1.          Name and telephone number;

2.          Date and time of discovery;

3.          Location (as specific as possible);

4.          Status of the stranded animal (i.e. alive, freshly dead, slightly decomposed, rotten, mummified);

5.          Type and size of the stranded animal.

 

Ø   To implement Dolphin Exclusion Zone during the installation of bored pile casing located in the waters to the west of Airport.

Ø   To implement Dolphin Watching Plan after the bored piling casing is installed.

Under Investigation