Appendix L - Complaint Log
Log Ref. |
Location |
Received Date |
Details of
Complaint |
Investigation/
Mitigation Action |
Status |
Com-2013-04-001 |
Near Tung Chung New Development Pier |
8 April 2013 |
EPD received the complaint on 8 April
2013. The complainant complained about oil was dumped from various
vessels operating for Hong Kong-Zhuhai-Macao Bridge Hong Kong (HZMB HK) Projects near
Tung Chung New Development
Pier over the past few months.
|
1) The vessels photos in the complainant's
photo are not the working vessels under Contract No. HK/2011/09. 2) No oil dumped from Contract No.
HK/2011/09's working vessels was observed according to ET¡¯s site inspection
conducted on 9 April 2013 at near Tung Chung New Development Ferry Pier. 3) Joint site inspection (DCVJV and ARUP)
was conducted on 10 April 2013 and confirmed that Contract No. HY/2011/09¡¯s
vessels are not involved the complaint case. 4) DCVJV will keep remind their boat crews
not discharging contaminated effluent directly into the sea. |
Closed |
Com-2013-05-001 |
WA6 |
2 May 2013 |
ARUP received the complaint on 2 May 2013.
The complainant alleged the noise nuisance was generated from the Works Area
WA6 at around 13:00 on 1 May 2013 (Wednesday). |
The site diary report was reviewed and
confirmed that no works were carried out at WA6 on 1 May 2013. In addition,
no noise was heard from WA6 according to the security guard who on duty at
WA6 on 1 May 2013. Based on the information provided, the complaint regarding
the construction noise at WA6 is not considered justifiable. |
Closed |
Com-2013-05-002 |
WA6 |
18 May 2013 |
ARUP received the complaint on 18 May
2013. The complainant advised that the noise nuisance due to loading of metal
parts at barge near the seawall of Works Area WA6 early morning
(around8:45a.m) on 18 May 2013 (Saturday). |
Based on the record of site activities at
WA6 on 18 May 2013, 4 metal plates and 2 oxygen-acetylene set were lifted
onto a derrick boat ¡°Chiu Kee¡± by a crane near
seawall at WA6 in the morning on that day. Such operation was commenced
around 8:40a.m and completed in 10 minutes during the normal construction
working hour (0700 ¨C 1900 Monday to Saturday). However, the duration of
aforesaid activities is very short and infrequent. Nevertheless, the
Contractor was reminded to strengthen their site supervision and provide
training for the workers regularly to increase awareness of their
environmental responsibilities to minimize the noise impact to the nearby
residents and the specific mitigation measures for the complaint including
but not limited to:- •To place wooden planks or rubber mats on
ground for loading and unloading heavy or metal objects; and •To deploy professional personnel to
supervise the works. |
Closed |
Com-2013-05-003 |
Near Tung Chung
New Development Pier |
18 May 2013 |
EPD received the public complaint on 18
May 2013. This complaint was a follow-up of a previous complaint received by
EPD on 8 April 2013 (Com-2013-04-001). The complainant complained again about the
oil was dumped from various vessels operating for Hong Kong-Zhuhai-Macao Bridge Hong Kong (HZMB HK) Projects near
Tung Chung New Development Pier over the past months. |
After receiving the complaint, additional
site inspection was conducted at near Tung Chung New Development Pier on 30
May 2013 to investigate whether oil dumped was due to Contract No.
HY/2011/09¡¯s vessels. During the site inspection, three working vessels under
Contract No.HY/2011/09 was anchored off near Tung
Chung New Development Pier. No oil dumped from Contract No. HY/2011/09¡¯s
vessels were observed and the water around the vessels was clear. The following mitigation measures have
been implemented by DCVJV: •
DCVJV has sent the letter to the shipping agent to remind them to
ensure the vessels under Contract No. HY/2011/09 are in good condition and
any oil dumped to sea should be avoided to prevent water pollution. •
Provide training to the vessel skippers for prevention of pollution
from ships. •
DCVJV requested vessel skippers to provide engine oil disposal records
The vessel skippers assured to us that all waste lubricants were sent to
waste collectors regularly and no oil discharge into seawater. |
Closed |
Com-2013-07-001 |
Southeast Quay of Chek
Lap Kok near the junction of Chek
Lap Kok South Road and Scenic Road |
17 July 2013 |
The complaint was received by EPD on 17th
July 2013. According to the EPD¡¯s letter, the complainant was concerned for the
noise nuisance generated from the operation of concrete lorry mixers during
evening and night-time period at Southeast Quay of Chek
Lap Kok. |
In response to the complaint, ET conducted
two times site inspections at Southeast Quay at Chek
Lap Kok between 18:45 and 20:30 hours on 23 July
2013 and 20:30 to 22:30 hours on 30 July 2013. During the inspections, the Ro-Ro barge
was observed anchored off Southeast Quay at Chek
Lap Kok but no concrete lorry mixer was observed
throughout the inspection. On 23 July 2013, at about 19:35, one tug
boat was observed travelling to Southeast Quay, Chek
Lap Kok and left at about 19:40. On 30 July 2013, no tug boat and concrete
lorry mixers were observed during the inspection. According to the Contractor, there was no
concreting works for the pier sites on 23 July 2013 and therefore no loading
and unloading operation at Southeast Quay at Chek
Lap Kok. Concreting works were performed at Pier 0
on 30 July 2013. As the
Contractor anticipated the arrival time of tug boat and flap-top barge at
Southeast Quay will exceed 23:00 hours after the concreting works, they
decided to arrange the tug boat and flap-top barge with concrete lorry mixers
anchored off around Pier 66 after 23:00 hours. So, no loading and unloading
operation at Southeast Quay at Chek Lap Kok was observed. Further night
time site inspection was conducted on 22 August 2013 during the loading and
unloading operation at Southeast Quay of Chek Lap Kok, the construction works conducted under Contract No.
HY/2011/09 complied with the conditions in the CNP No. GW-RS0895-13. |
Closed |